​Epicore Virtual Brands (“Epicore,” “we,” “our,” or “us”) is committed to protecting the privacy and confidentiality of personal information in accordance with applicable Canadian privacy legislation, including the Personal Information Protection and Electronic Documents Act (PIPEDA) and relevant provincial privacy laws.

 

1. Information We Collect
Epicore collects only the limited personal information necessary to operate our business and support our partners. This may include contact information such as name, business name, email address, phone number, and general business details voluntarily provided through inquiries, scheduling tools, onboarding forms, or partner communications. We do not knowingly collect sensitive personal information unless required for a specific, disclosed purpose.

 

2. Information We Do Not Collect or Store
Epicore does not collect, store, retain, or process financial or payment information through its website or internal systems. This includes credit card numbers, banking details, or other sensitive financial data. Any financial or payment information required for transactions is collected and managed directly by third-party service providers and platforms under their own privacy and security policies.

 

3. Use of Information
Personal information provided to Epicore is used solely for legitimate business purposes, including responding to inquiries, onboarding kitchen partners, coordinating activations, providing operational support, and communicating updates related to our services. Information is not used for purposes beyond those disclosed at the time of collection without consent, except where permitted or required by law.

 

4. Disclosure of Information
Epicore does not sell, rent, or trade personal information. Information may be shared with trusted third-party service providers only where necessary to support business operations (such as scheduling, communications, or platform integrations), and only to the extent required to perform those services. All such providers are expected to maintain appropriate privacy and security safeguards.

 

5. Third-Party Platforms
Our website and operations may reference or integrate with third-party platforms, including delivery services, payment processors, scheduling tools, or analytics providers. Any personal or financial information provided through these third parties is governed by their respective privacy policies. Epicore does not control, store, or assume responsibility for data collected directly by third-party platforms.

 

6. Data Security
Epicore takes reasonable administrative, technical, and organizational measures to protect personal information against unauthorized access, disclosure, loss, or misuse. Access to personal information is limited to individuals who require it to perform their role.

 

7. Data Retention
Personal information is retained only for as long as necessary to fulfill the purposes for which it was collected or as required by applicable law. When information is no longer required, it is securely deleted or anonymized.

 

8. Access and Corrections
Individuals may request access to their personal information held by Epicore and request corrections where appropriate. Requests may be subject to legal or contractual limitations and will be handled in accordance with applicable privacy laws.

 

9. Consent
By providing personal information to Epicore, you consent to its collection, use, and disclosure in accordance with this policy, unless otherwise required by law. Consent may be withdrawn, subject to legal or operational restrictions.

 

10. Policy Updates
Epicore may update this Privacy & Data Handling Policy from time to time to reflect changes in legal requirements or business practices. The most current version will always be made available on our website.

 

11. Contact
For questions regarding this policy or Epicore’s privacy practices, please contact us at hello@epicorebrands.ca